Customer Service
- Contact Us
- Please feel free to contact us for any reason. We are here to answer your questions and will gladly assist you with any information regarding your order or products we offer.
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- By Email at info@concretetools.com.
- By Phone 800.287.2808, or Fax 970-245-1819, Hours: 7am-5 pm (MDT), M-F.
- By Mail:
- Colorado Concrete Accessories
- P.O. Box 4102
- Grand Junction, CO 81502
- How to Order
- Online
- When you’re done shopping, click “Checkout” to place your order. All of the items in your shopping bag appear in your order during checkout. If you don’t want to order all of the items, simply edit your shopping bag. During checkout, you will be asked to provide:
- The address you want to ship to
- Your preferred shipping method
- Your credit card type, number and expiration date
You can order products directly from our web site 24 hours/7 days a week. When placing your order, please make sure you provide your correct billing address for your credit card. If we do not have your credit card billing address your order will be delayed.
Fax
970-245-1918
Please fax the item number, item description, color, size, and quantity of each item you would like to order. Also include billing and shipping information for the order, including your credit card number and expiration date. If the order is shipping to an address that is different from the billing address for the credit card, make sure you provide the billing address of your credit card. Failure to do so will cause delays in your order. Finally, include your contact information, either phone or email address, in case we have questions about your order.
Phone
800-287-2808 or 970-242-4651
Please provide the same information as listed in the Fax section above.
- Shipping & Delivery
- We ship by the following carriers: UPS, FedEx, local and regional carrriers. Not all items are shippable due to weight, size, or regualtory restrictions. We will contact you to confirm whether the order is shippable.
- Standard Shipping
Orders placed with Standard Shipping usually arrive within 5 to 10 business days.
2-3 Day Shipping
Orders placed with 2-3 Day Shipping Monday through Friday (excluding holidays) before 12:30 PM MT usually arrive within 2-3 business days. Orders placed with 2-3 Day Shipping Monday through Friday after 12:30 PM PT, or on weekends and holidays, usually arrive within 3 business days. A surcharge will be added to the standard shipping for this service.
Overnight Shipping
Orders placed with Overnight Shipping Monday through Friday (excluding holidays) before 12:30 PM PT usually arrive on the next business day. Orders placed with Overnight Shipping Monday through Friday after 12:30 PM PT, or on weekends and holidays, usually arrive within 2 business days. A surcharge will be added to the standard shipping for this service.
APO and FPO Adresses
Shipping to APO and FPO addresses is not available .
- PO BoxesShipping to PO Boxes is not available.
International
Shipping to an International address is not available.
- Payment & Pricing
- We accept the following forms of payment: Visa, MasterCard and American Express. Contact us for any other option.
- All of our pricing and specifications are subject to change without notice. We’ll do our best to keep our website as up to date as possible.
Applicable Sale Tax dependent on state of residence and amounts will be added to final order.
- Warranty & Returns
- Product Warranty: Our products are covered by the manufacturer’s warranty. Please call to get this information.
- Returns
Please call or e-mail us prior to sending any return. We will provide shipping instructions at that time.
In general, ship your return package with a carrier that can provide tracking and insurance. All items that are shipped to you in the original manufacturer’s packaging must be returned in the same packaging. Once your return is received and processed, we will credit the card originally used or send you your requested exchange item. A Return Authorization Number must be clearly marked on outside of package. Please make returns within 10 days after contacting us about the return adn receiving instructions. A copy of original purchase receipt must accompany all returns. Please note that a 15% Restocking Fee may apply to any non-warranty return.
- Return Shipping Care
- Inspect your order carefully upon receipt. Any damage to your order during shipping must be reported immediately to the delivery service to make your claim. Please also contact us at 800-287-2808 for further information as soon as possible.
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- Privacy and Security
- Your privacy is important to us. We collect only the information that is necessary to process your order and notify you of any changes to your order. We all have concerns about the security of financial information on the internet or anywhere else. If we weren’t confident that your order and personal information could be handled safely, we wouldn’t provide this service.
- We use SSL to encrypt our web pages. SSL is the leading standard for encrypting and transmitting sensitive data over the web. When you see ‘https’ rather than ‘http’ in your browser address window, you are exchanging encrypted data with our server. This will prevent outsiders from obtaining any credit card information or personal data as it is sent to our servers.
Any information you type in is encrypted. If you are using Internet Explorer, look for the padlock at the bottom of your browser. This lets you know that you are operating in a secure environment. If you use another browser (Safari, Opera, Firefox, Chrome, etc.), please make sure you know how your secure encryption iconography works.
All this means you can safely enter your credit card number and personal information without fear of having it intercepted by anyone. Credit card numbers are stored only on our internal database which is not connected to the internet and is secure.
In addition, we don’t share your information with anyone. We use it only to process your order.
We do have a newsletter service available to customers interested in receiving more information about our products. The only information we require for this service is your email. This service is separate from your browsing and purchase activity on this site. You will be prompted to allow us to use your email address. We do not sell or give this information to anyone else.